FAQ
Colors at your screen
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
Repairs
Colors at your screen
Even your product is no more covered by the consumer protection under Danish law, we will try to repair your Verivinci products as long as we have spare parts and it’s possible for us. Please contact:
service@verivinci.com
Wallnuts Customer Service
Colors at your screen
If items are classified as faulty, were received damaged or have manufacturing fault that occurred within a 24 months time frame after purchase, please contact our customer service immediately at:
service@verivinci.com
Returns & Exchanges
Please note that we have a 14 days return and exchange policy. In order to create
a pleasant shopping experience items must be returned to us in perfect condition. Make sure all products are exactly as you received them, with tag and seal still attached. We recommend that you use a postal service that insures you for the value of the goods and please also save the tracking number. The goods are your responsibility until they reach our warehouse. Please note: We can only process your return and refund if you have purchased the item in Verivinci´s Danish online shop. If you wish to return items bought in one of our stores, please contact the store in question.
Please send your return to:
Wallnuts ApS
Dag Hammarskjölds Allé 35
DK-2100 Copenhagen Ø
Phone: +45 3543 6065
E-mail:
repair@verivinci.com
Enclose a copy of the original Invoice, delivery note or order confirmation with reason for return and your PayPal account. For Danish customers your bank account.
Refund
As soon as we have processed your return, we will issue a refund excluding shipping costs. Please allow up to 2-14 days for the money to appear on your credit card statement.
If you have any further questions or need assistance, please contact Customer Service.
Cooling-off period
The cooling-off period is 14 days. As a general rule, this period is calculated as from the date on which you received the good or the first delivery. You have a right to receive certain information, including information on the right of withdrawal and on the good purchased. The cooling-off period does not start to run until you have received such information in writing (for example by letter or email). The period, however, expires no later than three months after the date on which you received the good. If, for example, you receive the purchased goods on Monday, the first day of the month, and you have been notified as stipulated above, you will have a right to withdraw from the contract until monday, the 15th of the month. If you have not been notified until at a later date, such as on Wednesday, the third day of the month, you will have a right to withdraw from the contract until Wednesday, the 17th day of the month. In the event that the period expires on a holiday, Saturday, Constitution Day, on 24 December or 31 December, you may withdraw from the contract on the following weekday.
You may also withdraw from the contract by not receiving the goods or failing to pick up the goods at the post office, etc.
